Returns and Refunds Policy
Thank you for shopping with Dow Set. We value your satisfaction and aim to provide high-quality products and services. This Returns and Refunds Policy explains the conditions under which returns and refunds may be accepted.
1. Return Window
Returns may be requested within 3 days from the date of delivery.
Requests made after the 3-day period may not be eligible for return or refund.
2. Eligibility for Returns
To qualify for a return:
The item must be unused and in its original condition.
The item must be in its original packaging (if applicable).
Proof of purchase (receipt or order confirmation) is required.
We reserve the right to deny returns that do not meet these conditions.
3. How to Request a Return
To initiate a return, please contact us within 3 days of receiving your order:
📧 Email: [email protected]
Please include:
Your full name
Order number
Reason for return
Photos of the item (if damaged or defective)
We will provide return instructions once your request is reviewed.
4. Refunds
Once we receive and inspect the returned item:
You will be notified of approval or rejection of your refund.
If approved, refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Shipping fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with supporting photos.
We will arrange a replacement or refund at no additional cost to you if the issue is confirmed.
6. Return Shipping
Unless the item is defective or incorrect:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
We are not responsible for lost return shipments.
7. Exchanges
Exchanges may be offered depending on product availability. Please contact us to confirm eligibility.
8. Policy Changes
Dow Set reserves the right to update or modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Dow Set
📧 [email protected]